Privacy policy · Cookie policy
Effective date: 12 April 2026
These terms and conditions ("Terms") apply to your use of the website at hmokitchens.co.uk(the "Site") and to general aspects of buying kitchen supply and related services from us. They are issued by Posh Design Ltd ("we", "us", "our") trading as HMO Kitchens. Our registered office and main trading address is Unit 5B, Waterside Business Park, 1651 Pershore Road, Birmingham, B30 3DR. You can contact us at info@hmokitchens.co.uk or 0121 446 6859. Our group website is poshdesignltd.co.uk.
1. Other documents that apply
Your rights and obligations for a specific project are defined by the written quotation, order acknowledgement, specification, and any contract or terms of sale or installation we agree with you in writing (together, your "Contract"). If anything on the Site or in these Terms conflicts with your Contract, your Contract prevails.
Our Privacy policy explains how we use personal data. Our Cookie policy explains how we use cookies and similar technologies.
2. Who you are
You may use the Site and enquire as a private individual, a sole trader, a partnership, a limited company, or another organisation. Some statutory rights apply only where you are a "consumer" under UK law (an individual acting mainly outside your trade, business, craft, or profession). Where you are buying in the course of a business, certain consumer protections may not apply; we will still deal with you fairly and in line with your Contract.
3. Using the Site
You agree that you will not:
- use the Site in any way that breaks applicable law or infringes anyone else's rights;
- try to gain unauthorised access to our systems, other users' data, or any part of the Site that is not intended for public access;
- use automated scraping, excessive requests, or other means that could damage, disable, or overload the Site;
- misrepresent your identity or affiliation, or submit false or misleading information through forms or enquiries.
We may suspend or restrict access to the Site where we reasonably believe there is abuse, risk to security, or a legal requirement to do so.
4. Information on the Site
The Site is provided for general information about our services, products, and approach. Images, descriptions, technical data, lead times, and indicative pricing are illustrative unless we confirm them in writing for your project. We aim to keep content accurate and up to date but we do not warrant that every page is complete, current, or error free.
Nothing on the Site is an offer capable of acceptance. A quotation we issue to you is an invitation to proceed on the terms stated in that quotation and in any related Contract.
5. Enquiries, quotes, and orders
When you submit an enquiry or quote request (including via contact forms, email, telephone, or WhatsApp), you confirm that the details you give are accurate to the best of your knowledge. We rely on property access, dimensions, services in the building, and regulatory context you describe when we prepare indicative information; changes may affect scope, price, and programme.
A binding agreement for supply and (where agreed) installation is formed only when we confirm an order in writing or when your Contract says acceptance happens (for example countersigned order documentation or payment of a deposit where the Contract states that).
6. Price, payment, and VAT
Prices on the Site or in preliminary discussions are indicative unless we state otherwise. The price for your project is the price in our written quotation or Contract, together with any agreed variations. Unless we say differently in writing, prices are in pounds sterling and exclude VAT, which we will add at the rate applying on the tax point.
Payment terms (including deposits, stage payments, and due dates) are set out in your Contract. If you fail to pay when due, we may suspend work or delivery in line with that Contract and applicable law.
7. Surveys, specifications, and changes
Final scope depends on survey, measured drawings, product choices, and building readiness. You are responsible for giving us safe access and accurate information about the site, utilities, and any restrictions. If you request changes after we have confirmed a specification or programme, we will agree adjustments (including any extra cost or delay) in writing where possible before we proceed.
8. Delivery, installation, and risk
Dates we give for delivery or installation are estimates unless your Contract expressly guarantees a fixed date. We are not liable for delays caused by events outside our reasonable control (including weather, transport disruption, industrial action, pandemic, failure of utilities, or delays by other trades), or by late instructions, access issues, or site not being ready.
Risk and title in goods pass as set out in your Contract (typically on delivery to site or on full payment, whichever your Contract states). You are responsible for suitable storage and site security once goods are delivered unless your Contract says otherwise.
9. Warranties and defects
Manufacturer warranties apply to components as stated in your quotation or handover pack. Our own workmanship or supply warranties, if any, are as set out in your Contract. You must inspect on delivery and report obvious transit damage promptly using the process we give you.
Nothing in these Terms limits liability that cannot be limited under UK law (including death or personal injury caused by our negligence, fraud, or other categories where exclusion is unlawful).
10. Limitation of liability
To the fullest extent permitted by law, we are not liable for any loss of profit, loss of business, loss of goodwill, loss of opportunity, or indirect or consequential loss arising from your use of the Site or from any matter unless your Contract provides otherwise.
Our total aggregate liability arising out of or in connection with your use of the Site (and not governed by a separate Contract) is limited to one hundred pounds sterling (£100), except where the law does not allow that limit.
For projects governed by a Contract, limits and remedies are as set out in that Contract.
11. Intellectual property
We or our licensors own the copyright, trade marks, and other intellectual property rights in the Site and its content (including text, layout, graphics, and logos), except where third parties own their materials. You may view and print pages for your own internal reference. You must not copy, republish, or exploit the Site or our content commercially without our prior written consent.
12. Third-party links
The Site may link to third-party websites or tools (for example manufacturers or social platforms). We are not responsible for their content, privacy practices, or availability. Your use of third-party sites is at your risk and subject to their terms.
13. Cancellation and consumer rights
If you are a consumer and your Contract is a distance or off-premises contract under UK consumer law, you may have a statutory right to cancel within a cooling-off period where that law applies. Any such right will be explained in your Contract or pre-contract information. Custom-made or clearly personalised goods may be exempt from cancellation in line with the regulations.
Business customers' rights to cancel or terminate are as set out in the Contract.
14. Complaints
We aim to resolve issues constructively. If you have a complaint about the Site or our services, please email info@hmokitchens.co.uk with your name, contact details, and a clear description of the issue. We will acknowledge receipt and respond in line with our internal procedures and any commitments in your Contract.
15. Changes to these Terms
We may update these Terms from time to time. The effective date at the top of this page will change when we do. Continued use of the Site after changes constitutes acceptance of the updated Terms, except that the Contract for any order you already placed remains on the terms that applied when that Contract was formed (subject to lawful changes agreed in writing).
16. Governing law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with the Site or non-contractual matters relating to it, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your home jurisdiction where the law allows.